Delivery Assurance

With our delivery assurance, you can focus on your core offering without worrying about IT, people, skill level, and cost optimization.



IT Shared Service Delivery Model

The IT shared service delivery model can help your organization to deliver IT services more efficiently and effectively. By consolidating IT resources and standardizing IT processes, your organization can reduce costs, increase quality, and improve agility. With a shared service delivery model, your IT team can focus on delivering strategic value to your business, rather than on managing day-to-day operations. You can also improve the user experience for your employees and customers by providing consistent, high-quality services across your organization. If you’re looking to optimize your IT operations and drive business value, a shared service delivery model may be the right solution for you.

Key challenges

Organizations today struggle to keep up with the increasing demand for IT services while controlling costs. IT shared service delivery models can help solve this problem, but often face challenges in ensuring consistency, transparency, and alignment with business needs. Effective governance and communication are key to success.

Value Proposition

IT Shared Service Delivery offers cost-effective, standardized and high-quality IT services to business units. It enables the IT organization to deliver a shared set of services that align with business goals, increase efficiency, and reduce operational costs. With a focus on improving service delivery, IT Shared Service provides a centralized model that delivers measurable value to the business.


IT Shared Service Delivery Model

An efficient IT service management (ITSM) framework is critical for managing IT services effectively. Our ITSM framework ProAct provides a structured approach to managing IT services through a well-defined process, people, and technology. Our framework ensures that IT services are aligned with the organization’s goals, and customer requirements are met efficiently. We provide a comprehensive range of ITSM services, including incident management, problem management, change management, service level management, and IT asset management, among others. Our ITSM framework is designed to reduce IT downtime, increase service availability, and optimize IT resources, helping organizations to improve their overall IT performance and deliver value to their customers.

Key challenges

IT organizations face numerous challenges in ensuring the delivery of high-quality services to their customers while maintaining operational efficiency. The lack of a standardized framework often leads to inconsistent service delivery, increasing costs, and customer dissatisfaction. A comprehensive IT Service Management framework can help organizations overcome these challenges by providing a systematic approach to managing and improving the service quality.

Value Proposition

ProAct – Our IT Service Management Framework Service helps businesses improve IT services, reduce costs, and increase customer satisfaction. We provide a comprehensive framework that includes process design, implementation, and improvement. Our approach ensures that your IT services align with your business goals and are delivered efficiently and effectively. We help you increase transparency, enhance communication, and establish a culture of continuous improvement. With our ITSM Framework Service, you can streamline your IT operations, reduce downtime, and increase the agility and flexibility of your IT organization.

Frequently Asked Questions

The IoT solution for retail helps manage:

  1. Energy consumption across various retail outlets
  2. The temperature at important customer touchpoints
  3. Outdoor signage status
  4. Important compliances related to back up power and fire system

The system can capture energy parameters, water consumption parameters, the temperature at various points, fuel level of backup Genset, health of the UPS system, status of the fire safety system and health of the HVAC system, status of the outdoor signages.

Sensors can be interfaced with the Tor gateway. The gateway is also compatible with wireless sensors that communicate over BLE.

The Tor IoT system is inherently secure. It is fully certified and complies with the latest global standards of IT security.

Yes, the Tor IoT system can be deployed on-premise.

Yes it is possible to port the Tor IoT data to third party analytics applications through restful APIs.

Depending on the application complexity typical deployment times vary from 4 weeks to 12 weeks.

We provide SIM management services for activation, deactivation and managing compliances.

The cost varies depending on the application area. Please contact us for the latest pricing information.

Drop us your contact details here and our team will get back to you ASAP.

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