In this era of rapid transition, more and more organizations are turning towards digitalizing with field service management software to achieve prompt service delivery and attain higher customer satisfaction. Customers today need an immediate resolution to their problems and at the same time also want to know and track the entire process right from the grievance to closure. This makes it imperative for businesses to implement a comprehensive mobility-based smart solution which will not only better manage the servicing workforce but also streamline the entire workflow to ensure improved efficiency and prompt service resolution quick enough to meet the customers’ expectations.
Errors likely due to manual data entry by service engineers, field personnel, technicians
Lack of access to relevant service history leading to improper grievance handling and delay in service resolution
Limited access to technician performance and customer feedback leading to customer complaints and low service productivity
No clear view of actual site condition
Lack of accurate data on critical parameters
Poor workforce utilization
Kloud-eFSR is an integrated solution that handles the entire gamut of field service management activities including service planning, scheduling, engineer performance and is backed by intelligent data analytics that gives you powerful actionable insights. It comprises of an easy to use mobile app which gives you real time inputs of your field operations coupled with an incredibly powerful cloud based web portal thus helping you to get immediate customer feedback, visible improvement in MTTR, better service operation quality, higher resolution speed and complete transparency.