The equipment servicing & maintenance industry ensures that machinery, equipment, and other related items are in working order by handling repairs and routine maintenance. It plays a vital role in sustaining the manufacturing industry. The expertise of the technicians makes sure that the machinery or equipment in a shop floor works efficiently with any downtime. The complexity involved in managing the field force and delivering customer delight consistently often poses challenges to servicing organization.
Optimizing field services requires managers to intelligently handle the wide range of responsibilities across service planning, scheduling, deliver and analytics. Kloudq understands the demands faced on ground by the field force and has developed a mobility & cloud solution KloudServe that can transform operations. Offering a unique 360° view into the field force operations, it becomes easy to track and manage proactively. From automated job allocation, managing alerts to real time visibility into daily activities of the technician, KloudServe empowers managers to deliver customer-centric servicing, consistently. The productivity of technicians is enhanced with the easy access to all tools and resources on their smartphone, reducing time on administrative tasks.